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Dialekt Agency

Custom builds, Leeds

Custom software for the jobs you're still doing in a spreadsheet.

Sam HardcastleRob Holroyd

Sam and RobDialekt, Leeds

We're Sam and Rob, a small Leeds studio. Alongside websites we build web apps, internal tools and automations, usually for a business that's outgrown the off-the-shelf stuff.

Sound familiar?

  • How it works nowCopy it out of the email, paste it into the spreadsheet.

    How it could workIt lands in the right place on its own.

  • How it works nowChase everyone by hand, one at a time.

    How it could workThe system does the chasing. You watch the calendar fill up.

  • How it works nowThree bits of software that nearly fit.

    How it could workOne tool built around how you actually work.

The work's fine. The admin isn't.

Most custom builds start with somebody saying there's got to be a better way to do this. One person chasing hundreds of people by hand. The same details typed into three different places. A booking process held together with emails and good intentions.

Off-the-shelf software gets you most of the way. It's the last bit that hurts.

So we build that last bit. Sometimes it's a small automation between the tools you already use, sometimes it's a proper web app or portal. Either way it's built around how the business actually runs, and you own it.

What we build

Web apps and portals

Client portals, booking systems and web apps, for when a website isn't enough and a spreadsheet definitely isn't.

  • Web apps
  • Client portals
  • Booking systems

Automations

Enquiries, follow-ups and admin that take care of themselves, connected into your CRM, email, calendar or WhatsApp.

  • Workflow automation
  • CRM
  • Follow-ups

Internal tools

Dashboards and admin tools built around your process, rather than a template you have to bend yourself around.

  • Dashboards
  • Admin systems

AI, where it earns its place

Sorting enquiries, drafting first passes, pulling structure out of messy information. Kept on a short leash, with a person signing things off until it's proved itself.

  • AI systems
  • Integrations

The honest bit.

If a standard website or an existing tool will do the job, we'll tell you. A custom build you didn't need is an expensive way to solve a cheap problem.

We scope these properly first, so you get a real number before anything gets built.

How it works

  1. 1

    Talk

    A short call. You tell us what you do and what the website isn't doing. We tell you straight whether we're the right people for it.

  2. 2

    Dig

    Paid discovery, where we get properly under the skin of the business, the customers and the competition. The fee comes off the project if you go ahead.

  3. 3

    Map and Build

    We plan the pages, write and design them, and build the site. You see it come together and sign off each stage.

  4. 4

    Grow

    Launch isn't the finish line. We watch how people actually use the site and keep improving it.

Things we've built

Stop doing it by hand.

Got a job that should be doing itself?

Tell us what's eating the time. It doesn't need to be a spec, "there's got to be a better way" is a perfectly good start.

When you're doing something by hand that shouldn't be, when off-the-shelf software nearly fits but not quite, or when the thing you want customers to do doesn't exist as a plugin. If something existing will do, we'll say so.

More than a website, and it varies a lot. We scope these properly first so you get a real number rather than a guess, and if the numbers don't justify it, that's worth knowing early.

Depends on the job. React front ends, Postgres and Supabase for data, and integrations into whatever you already run: CRMs, calendars, email, WhatsApp, payment providers. The boring, well-supported option unless there's a good reason not to.

Where it does a specific job better than the alternative, like sorting enquiries or drafting first-pass replies. If a simple rule or a form would work, that's what you should have.

You do. We can look after it, or hand it over documented so someone else can. Nothing gets built in a way that ties you to us.

That's normal. Most of these start as a problem rather than a spec, and turning it into something scoped and costed is the first part of the job.