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Problems we’ve sorted.

What was wrong, what it was costing them, what we built and what changed. Every job, told the same way.

Every job

Seven jobs, seven different problems.

Burns Female Training

A studio run from an inbox

The problem
Katie built a women-only studio people rave about. Every class was filled by hand: a message on Instagram, a reply, a name on a list, cash on the day.
What it was costing
The more popular the studio got, the more of Katie's day went on admin and the less on coaching.
What we built
A phone-first site with the timetable up front: pick one class, pay by card, turn up. No membership, no passes, and the cash regulars stay on the same list.
What changed
Live on 1 November. Every class bookable online, confirmations sent on their own, and the inbox is for people again.
The Burns site on three phones: the homepage, the timetable and the card paymentRead the job

Broka

A job eating a week

The problem
Broka's lender data goes stale the moment a lender changes a product. Keeping 976 products current meant ringing lenders one by one.
What it was costing
A week of someone's time, every week, and data that was still out of date by Friday.
What we built
A monitor that flags any product untouched for 90 days, writes to the lender about those exact products, follows up on email and WhatsApp, and books the call.
What changed
687 personalised messages, 841 conversations, and a liaison whose day now starts with the calendar instead of the phone.
The Broka lender monitor on a laptop and phone, with each step of the loop: stale product, the email, the WhatsApp, the booked callRead the job

Bridget & Dev

A first call nobody wants

The problem
Bridging and development finance all looks the same: a handshake photo, a line about fast decisions, a form. And a broker's first call is forty minutes of the same questions.
What it was costing
People with a deadline, like an auction with 28 days to complete, don't want a brochure. And the broker spends the first call filling in what a form could have.
What we built
Two characters, Bridget and Dev, and a chat where they take turns asking the questions. Every answer fills in the broker's case before anyone picks up the phone.
What changed
It's ours, and it's launching soon. The brand, the site, the chat, the engine behind it and eight adverts are built and ready to go.
Bridget and Dev, the logo, and the chat on a phoneRead the job

Direct Lighting Supplies

Starting from nothing

The problem
No brand, no website, no catalogue, no buyers. Just the intention to sell lighting online in a category owned by big-box retailers.
What it was costing
Get the shop, the checkout or the back end wrong at launch and the business would have paid for it for years.
What we built
The identity, a custom-built shop with a checkout made for how lighting gets bought, and the stock, couriers and accounts behind it, all taught to the team running it.
What changed
£325k in year one, £500k in year two, £65k a month now, with 13,000 buyers who come back.
The Direct Lighting Supplies shop on a laptop, under warehouse lightsRead the job

Farswood Construction

Found by the wrong people

The problem
Owen does serious work: big extensions and full renovations in North Leeds. The enquiries coming in were free-quote hunters, one-off repairs and jobs too far away.
What it was costing
Every wrong-fit enquiry cost a site visit, a survey or a quote that was never going to turn into a job.
What we built
A rebrand and a new site that say exactly who Farswood is for: real projects, plain English on the process and rough budgets, and the suburbs he works in named clearly.
What changed
Enquiries now come mostly from those North Leeds suburbs, from people who already know the standard of work and roughly what it costs.
The new Farswood Construction website on a laptop and a phone, over one of their buildsRead the job

Case Clean and Sweep

A website he didn't own

The problem
Wayne's chimney business ranked well and brought in work, but the site was on a Yell package. Someone else built it, hosted it and owned it.
What it was costing
Every change meant raising a ticket, and leaving meant losing the rankings that years of work had built up.
What we built
Every page moved to a site in his name, with the content carried across intact and every old address redirected to its new one.
What changed
Google picked the new site up quickly and the rankings held. Changes now happen the same day, and there's no monthly fee buying nothing.
The new Case Clean and Sweep website on a laptop and a phone, by the fireRead the job

Music Is Medicine

The wrong word on the front

The problem
Zoie runs free DJ lessons in Leeds for people in recovery. The old template site called it a "music therapy programme", which is a regulated thing it isn't, and buried the course itself.
What it was costing
The people it's for, the workers who refer them and anyone who might help couldn't tell what actually happens or how to get involved.
What we built
A site built like a record: the programme on side A, why it exists on side B, and five ways to help on one form. Plain words, real numbers, no clinical claims.
What changed
A referral worker can now put someone forward with one short form, and a funder can see what twenty-six DJs and three programmes add up to.
The new Music Is Medicine website on a laptop and a phone, in front of a recordRead the job

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